Comments on: Don’t wait for the new year - 5 resolutions to transform your business now http://www.ceoconsultant.com/blog/2006/11/30/dont-wait-for-the-new-year-5-resolutions-to-transform-your-business-now/ Your Complete Source for Business Knowledge and Information Tue, 06 Jan 2009 23:40:10 +0000 http://wordpress.org/?v=2.7 hourly 1 By: e file http://www.ceoconsultant.com/blog/2006/11/30/dont-wait-for-the-new-year-5-resolutions-to-transform-your-business-now/comment-page-1/#comment-61249 e file Fri, 26 Dec 2008 07:45:11 +0000 http://ceoconsultant.com/blog/2006/11/30/dont-wait-for-the-new-year-5-resolutions-to-transform-your-business-now/#comment-61249 Take a look at your costs. Look specifically at those you classify as “overhead”. Most times you think of these, you probably are thinking about how to reduce them. For once, ask the opposite question: what could I do that would make me want to spend more in this area ? Take some examples: Customer service: this can be more than dealing with queries and handling admin. These people are talking to real customers about their problems. They could be selling ! Take a look at your costs. Look specifically at those you classify as “overhead”. Most times you think of these, you probably are thinking about how to reduce them. For once, ask the opposite question: what could I do that would make me want to spend more in this area ? Take some examples:

Customer service: this can be more than dealing with queries and handling admin. These people are talking to real customers about their problems. They could be selling !

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